What this FAQ covers and how to use it
We built this FAQ around the actual questions we hear most — account registration, payment methods like PayPal, Venmo and Play+ prepaid cards, withdrawal timelines, identity verification, and whether easytowager is available in your state. Each answer is written to be direct: here's what happens, here's how you do it, here's who to contact if something goes sideways. We skip the legalese
and give you the practical version. Answers are grouped by topic so you can scan down and land on what you need without reading the whole page. If a question isn't covered here, live chat connects you to a real support agent who can pull up your account directly. Players in Charlotte have told us live chat is the fastest path when
a question is account-specific rather than general. That tracks with how we see the usage data. Use the FAQ for general process questions; use live chat for anything tied to your specific account or a pending transaction.
- PayPal
- Venmo
- Play+ prepaid
- Live chat